General Terms & Conditions of Sale
Your contract is with "Paper & Canvas Limited"
Registered in England & Wales as Company No. 5615639
Storkhill Farm, Hull Bridge Road, Beverley, HU17 9RS United Kingdom
UK VAT Number:GB 873 311 335
Telephone: ++44 (0)1904 500 800, Fax: ++44 (0)1904 500 801
"The Company", "us" or "we" means Paper & Canvas Limited. "The Customer" or "you", means the person who enquires about our products, account applicant, or purchaser of goods from the company.
Every quotation, pro-forma invoice, price list or other similar document made or issued by Paper & Canvas Ltd ("the company") is made or issued subject to these General Terms and Conditions of Sale. These terms and conditions do not affect consumers' statutory rights as contained in current legislation governing the relationship between consumers and businesses.
It is acknowledged by all customers using this website that the action of placing an order via the checkout constitutes an automatic acceptance that you have fully read and are agreeing to be bound by the terms and conditions herein stated below.
ACCEPTANCE OF ORDERS
No order resulting from any quotation, pro-forma invoice, price list, this website or other similar document made or issued by the Company shall be binding unless and until it is accepted by the company. Acceptance of orders is formally made by the Company by the action of actual delivery of the goods to the customer's requested address.
Prior to this, the Company, at its absolute discretion, may accept or reject any order, whether on account of the product not being available or for any other reason whatsoever. In all instances of rejection, any monies received by the Company would be fully refunded against the originating payment card or account.
PRICING & TAXES
All prices quoted on the company's website are quoted in Great Britain Pounds Sterling (GBP). Prices listed exclude Value Added Tax (VAT) at the current UK rate of 20% (valid from January 4th 2011).
Payments are accepted by Visa, Mastercard, Switch, Maestro and Paypal. Select the appropriate option in the payment method screen. Customers may be required by their card issuer to provide additional security information such as the security schemes 3D secure from Mastercard and Verified by Visa.
If you are an E.U. commercial business user (except UK) and have a valid VAT/Intrastat number, you can quote it when prompted to do so in the ordering area and you will be exempt from the UK VAT element of the price.
All non-E.U. customers are exempt from UK value added tax and this is automatically deducted from the prices when you select your non-E.U. country destination. You may, however, be liable to pay customs clearance, duties or local taxes on arrival of the consignment. It is always the customer's responsibility to pay their country's local duties and taxes.
Please note: Non-UK customers using a bank card registered outside the UK may incur charges for the conversion to your own currency. These charges are always the responsibility of the customer.
DELIVERY/SHIPPING CHARGES & SCHEDULE
UK CUSTOMERS -
For most deliveries to the UK mainland, (please see exclusions below) orders processed through the website incur a £7.95 delivery/shipping charge (exc. VAT) irrespective of the actual order value. We may have promotions in place whereby this charge is waived entirely but exclusions may apply such as certain UK postcodes may not qualify for free delivery as well as deliveries outside mainland UK.
Orders from non UK customers will incur additional delivery charges which will be calculated based on the weight and size of the order. By logging into their account, customers can place items in their basket and check the delivery charge for their address before completing their order.
We use a next day delivery service (not guaranteed) via parcel courier for most mainland UK deliveries. Deliveries to certain UK postcodes and International deliveries will take longer and may vary depending on the order size. Please contact the office for specific lead times.
The following list details some of the areas and postcodes which may incur an additional charge above our standard mainland UK rate but it is not a complete and definitive listing and is subject to change without notice.
Northern Ireland, Islands & Highlands of Scotland, Scilly Isles, Isle of Man.
-AB56, FK19-FK21, all HS, all IV, KA27-KA28, all KW, PA20-PA78, all PH, all ZE, all BT, all IM, TR21-TR25
Orders received by 2pm Monday to Friday will ship the same day using a professional next day courier service. The service is not guaranteed but we monitor our courier’s performance to ensure they are consistently meeting our obligations to our customers.
The company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer's specified address.
Signatures for consignments are usually required by our carrier. If this is inconvenient, please specify a safe place to leave parcels without signatures in the notes section during ordering. Please note that this action may invalidate any insurance cover provided for mislaid parcels and the customer ultimately becomes responsible for any losses by theft or mis-delivery.
Non-UK CUSTOMERS -
International orders may leave the same day or the following working day that the order is placed, depending on the destination and the courier. We typically use the ‘DPD by road’ service for mainland Europe and can provide estimated lead times. We will also provide tracking information after your order is collected.
The company warrants that the goods will, at the time of delivery, correspond to the description given by the company in its brochure or website. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make, without notice, such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.
Whilst the company endeavours to maintain stocks at good levels at all times to meet demand, there may be occasions where it will be unable to complete your order to go out on a same day despatch.
In such cases, you will be advised by e-mail or telephone within 24 hours offering alternative products or asking what you would like the Company to do. This may take the form of accepting an alternative product, waiting for the item to become available or accepting a refund for the items that cannot be supplied.
DAMAGES & SHORTAGES
Upon the delivery of goods via a carrier, it is the responsibility of the customer to check the external condition of the packaging prior to signing the carrier driver's consignment note. If the external packaging appears marked or damaged in absolutely any respect, the driver's note must be marked with the words "Packaging received damaged - goods not checked" and cross out the carrier's statement saying "Goods received in good condition". Failure to do this will mean that the customer becomes liable for all damage and has no recourse for replacement or refund of the goods from the Company.
Do not discard any of the packaging or goods as they will be required for future inspection in the event of a valid claim against the carrier.
In any event, the customer shall report any damage or shortage to the company in writing by e-mail or letter within 3 days of delivery showing digital images of the damaged items and packaging. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund or replace such product free of charge to the customer. (see also Warranty & Returns).
OWNERSHIP & RISK
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods thereunder has not been paid.
Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.
We are confident that you will be entirely satisfied with any product that you purchase from us. However, in the unlikely event that any product is defective or fails to perform as described, please contact us. We will then endeavour to resolve the issue for you. It may be that it is a technical issue and we will advise how to solve this. If the issue is still unresolved, we will request that the product is returned. We will inspect the product and if it is deemed to be defective we will offer a refund, replacement or credit on your next order. Products deemed to be defective must be returned within 90 days of purchase.
Under UK/E.U. law, we are governed by the "The Consumer Protection (Distance Selling) Regulations 2000" and subsequent amendments which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Your statutory rights and legal entitlement to replacement/refund of goods is covered by this procedural document.
Once a delivery is received from us, you are expected to inspect the consignment of goods and check that they are as you ordered and listed on the paperwork. This must be carried out within 3 working days from the delivery date.
You must inform us in writing by letter or e-mail in all instances of delivery shortages (unless noted on the paperwork), incorrectly picked items, or damaged/faulty items.
Once the 3 working days have passed, the Company accepts no responsibility to send you any products to correct the damaged items or picking errors without cost. In cases of faulty items or goods not fit for their purpose, your statutory rights remain unaffected.
No goods can be returned to us for credit or replacement without an authorised returns number which will be submitted from our customer service department by telephone or e-mail. This must be quoted on all correspondence when writing to us or returning the product.
In instances where the customer returns goods which were ordered in error, the company reserves the right to charge 15% of each product's value as an administration/restocking fee - these goods must have a valid authorised returns number and be received in original packaging and in perfect condition. There is a 30 day limit to returning non-defective products.
Payment of return postage costs are always the customer's responsibility unless agreed otherwise in writing.
The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.
Under no circumstances shall the company be responsible for any indirect, incidental or consequential damages resulting from any correspondence, sales transaction, use of or inability to use the materials on this site or the performance of the products.
Paper & Canvas Ltd is seriously committed to the privacy and security of your personal information.
Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store names, addresses and delivery data where required and duly entered for the purpose of completing the sales transaction or sending product information.
Standard company policy is to not to divulge any stored personal data in its records to any third party. Under data protection rules, the company is legally bound to obtain your written authority to release the data to any third party or associated interested party at that time.
What information do we collect when you register? How do we use it?
When you order, we need to know your name, e-mail address, delivery and invoice address etc. This allows us to process your orders and to notify you of the status of your order.
We use the secure Sagepay payment gateway and do not store any sensitive card information on any of our systems.
We also ask for your telephone number so that we can contact you if there is a problem with your order. If there is a delivery problem we sometimes give the number to our carriers so they can contact you to arrange delivery.
We may also use the information we collect to send you our monthly catalogue/newsletter and to e-mail you special offers, changes to the website and other valuable information. If you would rather not receive our catalogue, please call our main telephone number, use the unsubscribe link on any marketing e-mail you receive or type the word "UNSUBSCRIBE" in the subject field and return any marketing message we send to you.
Will Paper & Canvas Ltd disclose the information it collects to outside parties?
We do not sell, trade or rent your personal information to others.
Do you have any more questions about your Privacy?
We welcome your questions and comments about privacy - please e-mail us here : email@example.com